Refund & Cancellation Policy

Brand Name: Upcommerz
Legal Company Name: UPLIFT PAYTECH PRIVATE LIMITED
Last Updated: 09 November 2026

At Upcommerz, operated by UPLIFT PAYTECH PRIVATE LIMITED, we aim to provide reliable eCommerce store creation and management solutions. We value our customers and strive to ensure a smooth experience throughout their subscription and service journey.

This Refund & Cancellation Policy explains the conditions under which customers may request subscription cancellations, refunds, and service-related adjustments.

1. Subscription Plans

Upcommerz offers subscription-based eCommerce solutions with monthly and yearly billing options.

Customers can select a subscription plan based on their business requirements and available platform features.

Each subscription may include different services, features, integrations, and support options as described on our pricing page.

2. Refund Eligibility

Refund requests will be reviewed based on the nature of the service, subscription status, payment records, and applicable legal requirements.

Refunds may be considered under circumstances such as:

Duplicate payments made for the same subscription.
Incorrect charges resulting from a verified billing error.
Payments successfully collected despite a confirmed service cancellation.
Failure to provide an agreed service due to reasons attributable to Upcommerz.
Other circumstances where a refund is required under applicable law.

All refund requests are subject to verification and review.

3. Non-Refundable Services

Unless required by applicable law or agreed otherwise in writing, the following may not be eligible for refunds:

Completed website setup and customization services.
Domain registration and renewal charges.
Third-party plugin and software licensing fees.
Payment gateway and transaction charges.
Shipping integration and external service fees.
Custom development and additional configuration work.
Subscription periods already used or consumed.

4. Subscription Cancellation

Customers may request cancellation of their monthly or yearly subscriptions.

Upon cancellation:

Access to subscription-based features may continue until the end of the paid billing period, subject to the selected plan.
Automatic renewal, if enabled, will be discontinued following successful cancellation.
No future subscription charges will be made for the cancelled renewal cycle.
Previously paid subscription fees are not automatically refundable.
Additional services or outstanding payments remain subject to their respective agreements.

Customers should submit cancellation requests before the next billing date to avoid unwanted renewals.

5. Store Setup and Customization Cancellation

Upcommerz may provide store creation, website installation, design customization, plugin configuration, and integration services.

If a customer requests cancellation after work has started:

Completed work may be charged according to the agreed service scope.
Third-party purchases and licensing expenses may be non-refundable.
Any remaining refund eligibility will be assessed based on the work completed and applicable agreements.

Cancellation requests made before work begins will be reviewed separately.

6. Refund Request Process

To request a refund, customers must contact our support team using the official email address.

Please include:

Full name.
Registered email address.
Subscription or order reference number.
Payment transaction ID.
Reason for requesting a refund.
Supporting documents, if applicable.

Our team will review the request and may contact you for additional information or verification.

7. Refund Processing Time

Once a refund is approved, the refund will be initiated through the original payment method wherever possible.

The estimated processing time is:

Refund review: 3–5 business days.
Payment provider processing: Additional time may be required depending on the bank or payment gateway.

The actual time taken for the refunded amount to appear in your account may vary depending on the payment provider and banking institution.

8. Failed Transactions and Duplicate Payments

If an amount is deducted from your account but the transaction is unsuccessful, the reversal will generally be handled by the relevant bank or payment gateway according to its policies.

If duplicate payments are identified, customers may contact our support team with the relevant transaction details for verification.

Eligible duplicate charges will be processed for refund after confirmation.

9. Changes to Subscription Plans

Customers who wish to upgrade or change their existing subscription plan may contact our support team.

Any applicable price differences, additional charges, and changes to subscription validity will be communicated before the change is processed.

Refunds or adjustments relating to plan changes will be evaluated according to the applicable subscription terms.

10. Policy Updates

UPLIFT PAYTECH PRIVATE LIMITED reserves the right to update or modify this Refund & Cancellation Policy to reflect changes in our services, subscription structure, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

Customers are encouraged to review this policy periodically.

11. Contact Us

For refund requests, subscription cancellations, billing questions, or other assistance, please contact us:

Company Name:
UPLIFT PAYTECH PRIVATE LIMITED

Brand Name:
Upcommerz

Address:
Acharya Industries, 205, 2nd Floor, Sakinaka, Andheri East, Mumbai, Maharashtra – 400072, India.

Email:
info@upcommerz.com

Phone:
+91 8291766236

UPLIFT PAYTECH PRIVATE LIMITED
Operating under the brand name Upcommerz.