Privacy Policy

Brand Name: Upcommerz
Legal Company Name: UPLIFT PAYTECH PRIVATE LIMITED
Last Updated: 09 November 2026

At Upcommerz, operated by UPLIFT PAYTECH PRIVATE LIMITED, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, create an account, use our eCommerce store-building platform, or access our services.

By accessing or using Upcommerz, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our platform.

A. Personal Information

When you register, contact us, or subscribe to our services, we may collect:

• Full name

• Email address

• Mobile number

• Business name

• Business address

• Billing information

• Account login credentials

• Other information voluntarily provided through forms or communications.

B. Business and Store Information

When you create and manage an online store through Upcommerz, we may collect or process:

• Store name and business details

• Store logo, banners, and branding information

• Product names, descriptions, images, and prices

• Product categories and inventory information

• Customer and order information entered into your store

• Shipping and delivery details

• Store configuration and customization preferences.

C. Payment Information

We may collect billing details, subscription information, transaction references, payment status, and related records when you purchase our services.

Online payments may be processed through third-party payment gateway providers. We do not intend to store complete credit or debit card numbers, CVV codes, or other sensitive card authentication information on our servers.

D. Technical Information

When you access our website or platform, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage information

• Access timestamps

• Cookies and similar technologies.

2. How We Use Your Information

We use collected information for legitimate business and service-related purposes, including:

• Creating and managing user accounts.

• Providing eCommerce store creation services.

• Setting up and configuring online storefronts.

• Managing subscriptions and billing.

• Enabling payment gateway and shipping integrations.

• Providing technical support and customer assistance.

• Improving website performance and user experience.

• Sending service updates and important notifications.

• Maintaining platform security and preventing unauthorized access.

• Meeting applicable legal and regulatory obligations.

We will use personal information for specified purposes and obtain consent where required by applicable law.

3. How We Share Your Information

Upcommerz does not sell your personal information to third parties.

We may share information with trusted third parties when necessary to operate and provide our services.

These may include:

Payment Gateway Providers: To process subscription payments and facilitate payment-related services.

Hosting and Cloud Service Providers: To host our website, platform, databases, and related infrastructure.

Shipping and Delivery Partners: Where required to enable shipping and delivery integrations requested by store owners.

Analytics and Technology Providers: To understand platform performance, troubleshoot technical issues, and improve our services.

Legal and Regulatory Authorities: Where disclosure is required by applicable laws, regulations, court orders, or government requests.

Third-party providers may process information according to their respective privacy policies and contractual obligations.

4. Merchant Stores and Customer Information

Upcommerz enables businesses and entrepreneurs to create and operate their own online stores.

When a merchant uses our platform, they may collect personal information from their customers, including names, email addresses, phone numbers, delivery addresses, and order details.

In such cases:

• Merchants are responsible for providing appropriate privacy notices to their customers.

• Merchants are responsible for obtaining necessary permissions and consents.

• Merchants must handle customer information in accordance with applicable privacy and data protection laws.

• Upcommerz may process merchant and customer information to provide hosting, store management, technical support, and related platform services.

Depending on the particular service and processing activity, UPLIFT PAYTECH PRIVATE LIMITED may act as a Data Fiduciary or process information on behalf of a merchant.

Customers shopping through independently operated merchant stores should also review the respective merchant’s privacy policy.

5. Cookies and Tracking Technologies

Our website and platform may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

• Remember user preferences.

• Maintain login sessions.

• Understand website traffic and performance.

• Improve navigation and functionality.

• Identify technical issues.

Users may manage or disable cookies through their browser settings. However, disabling certain cookies may affect website functionality.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

Our security measures may include:

• Secure website connections using SSL/TLS.

• Access controls and authentication.

• Restricted access to personal information.

• Security monitoring and maintenance.

• Appropriate data backup procedures.

• Measures to identify and address security incidents.

Although we take reasonable steps to protect information, no internet-based service or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal retention requirements.

Certain information may remain in backup systems for a limited period before being securely removed.

8. Your Privacy Rights

Subject to applicable laws, individuals may have rights relating to their personal information, including:

• The right to request information about personal data being processed.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of personal information where legally applicable.

• The right to withdraw consent where processing is based on consent.

• The right to raise privacy-related complaints.

• The right to nominate another individual to exercise applicable rights in certain circumstances.

You may contact us using the details provided below to submit a privacy-related request.

We may need to verify your identity before processing certain requests.

9. Third-Party Websites and Services

Our platform may contain links to third-party websites, applications, payment gateways, shipping providers, plugins, and external services.

These services operate independently and may have their own privacy policies and terms of service.

Upcommerz is not responsible for the privacy practices, content, or security of third-party websites and services. We encourage users to review their respective privacy policies before sharing personal information.

10. Children’s Privacy

Our platform is intended for businesses, entrepreneurs, and individuals who are legally permitted to enter into agreements and use our services.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without the required authorization, we will take appropriate steps in accordance with applicable legal requirements.

11. International Data Transfers

Depending on the hosting infrastructure and third-party services used, your information may be processed or stored in locations outside your state or country.

Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers comply with applicable data protection and privacy requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage users to review this page periodically to stay informed about how their information is handled.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.

Company Name:
UPLIFT PAYTECH PRIVATE LIMITED

Brand Name:
Upcommerz

Registered / Business Address:
Acharya Industries, 205, 2nd Floor, Sakinaka, Andheri East, Mumbai, Maharashtra – 400072, India.

Email:
info@upcommerz.com

Phone:
+91 8291766236

We will make reasonable efforts to review and respond to privacy-related requests within the timeframes required by applicable laws.